FAQ

General

How can I trust you?

Exflow is a reliable and trustworthy instant cryptocurrency exchange service. The company holds a valid cryptocurrency license in Poland, ensuring the security of your funds. To provide an additional layer of security for our users, we have integrated a wallet within our system and use our own reserve of cryptocurrencies. Our team of support staff is available 24/7 to answer any questions you may have, and we take pride in our transparent and secure operations.

Someone is asking me to buy Bitcoin on Exflow. Is that you?

No, that's not us. Exflow is a legitimate cryptocurrency exchange service and we do not engage in investment advising or making specific recommendations to our clients. If someone is asking you to buy Bitcoin on their behalf, be cautious as this could be a scam. Exflow only provides a platform for individuals to buy, sell, and exchange cryptocurrencies, and the decisions regarding any investment should always be made by the individual. We prioritize the security of our client's assets and provide a safe and reliable way for them to buy Bitcoin and other cryptocurrencies.

When can I receive my cryptocurrency using Exflow?

You can expect to receive your cryptocurrency within a timeframe of 5 to 40 minutes on Exflow. Our exchange process is fully automated, allowing for fast and efficient transactions. However, please note that if the underlying blockchain is experiencing high volume, the processing time may increase. Nevertheless, our team is always working to ensure that your exchanges are processed as quickly and securely as possible.

How can I contact you?

At Exflow, we are committed to providing excellent customer service and support. You can reach out to us through our online chat support, which is available 24/7 and can be accessed from the lower right corner of our website. Additionally, you can also email us at [email protected] and one of our team members will assist you with any questions or concerns you may have. We strive to provide prompt and efficient support to ensure a smooth and seamless experience for our clients.

Is it safe to buy Bitcoin instantly with a credit card?

Yes. When you buy Bitcoin with a credit card on Exflow, you can enjoy the benefits of speed, convenience, and security. Our platform employs advanced security measures to protect your personal and financial information and to ensure that your transactions are processed securely. In addition, we may require you to complete identity verification procedures, such as providing a selfie, to prevent fraudulent activity and protect your funds.

Сan I buy cryptocurrencies without KYC? No

The client cannot use the platform without undergoing the KYC (Know Your Customer) procedure for several important business reasons:

1. Legal Compliance: KYC is a mandatory element of complying with global and local financial legislation. Non-compliance with this requirement may lead to legal consequences, including financial penalties and potential legal proceedings.

2. Mitigating Financial Risks: KYC helps identify and assess the financial risks associated with a client and prevents potential financial crimes such as money laundering and terrorism financing.

3. Asset Protection and Reputation: The KYC procedure provides adequate protection for assets and builds trust in the platform, enhancing its reputation among clients and investors.

4. International Collaboration: Many international agreements and partnership arrangements require companies to adhere to KYC. Failure to comply with this requirement may create barriers to international business expansion and client base growth.

5. Ensuring Security: KYC improves client security and helps prevent fraud and account abuses, which are a priority for both businesses and clients.

Account ID

Why do I have to go through verification process?

International anti-money laundering (AML) regulations require us to verify the identities of our customers. These regulations are in place to prevent illegal activities such as money laundering and terrorism financing. By verifying the identities of our customers, we ensure that we comply with these regulations and provide a safe and secure platform for our users.

We understand that going through the verification process can be an inconvenience, but please rest assured that we have made the process as simple as possible. Our goal is to make the verification process quick and easy so you can start using our services without delay.

What information is required from me for the verification process?

To complete the verification process, we require the following information from you:

- Your full name
- Your phone number
- Your email address

A clear, legible scan or photo of a government-issued ID (passport, national ID card, or driver's license).We take the security of your personal information very seriously and store it securely in accordance with all applicable regulations. We have also made the verification process as simple and streamlined as possible to minimize any inconvenience to you.

Affiliate program

Do you have an affiliate program?

Yes, this is a great way to earn some extra money while also helping your friends, family, and followers discover the benefits of cryptocurrency. To join our affiliate program, simply sign up for an account and navigate to the affiliate section of your personal dashboard. From there, you can find all the information you need to start promoting our platform and earning commission on your referrals.

How can I attract clients to earn money?

Some popular methods of attracting clients include:

Personal referrals: You can refer people in your network to our platform and earn a commission for each of their trades.

Social media marketing: Share information about our platform on your social media profiles and engage with your followers to spread the word.

Content marketing: Write articles or create videos about cryptocurrencies, exchanges and trading, and include a referral link to our platform.

Advertising: You can also place ads on websites, forums or other platforms to drive traffic to our platform. However, it's important to note that any advertising must comply with the terms and conditions of the platform where the ad is placed.

Remember that in order to be successful in the affiliate program, it's important to understand the target audience, their needs and interests, and to deliver valuable content that will keep them engaged and motivated to sign up.

To attract clients and earn money through our affiliate program, you can utilize various marketing techniques. However, it is strictly forbidden to use the brand name without prior written consent and to spread false information or make false promises. Any violations will be thoroughly investigated and may result in your exclusion from the affiliate program as a partner.

What incentive will I receive for attracting clients?

You will receive a 20% commission of the purchase or sale of cryptocurrency made by the client you referred. If you wish, we can also have a personalized discussion regarding the terms of our collaboration.