PLEASE CAREFULLY READ THE REFUND POLICY BEFORE USING WWW.EXFLOW.MONEY WEBSITE.
Blockchain technology Inc makes every effort to provide its clients assistance related to the fiat funds or cryptocurrency refund process.
1. General Conditions
1.1. The User who has made an exchange order which included transaction fee, or has topped up his account may request a Refund or Return by the Eligibility Criteria as further set out herein. Refund/Return will only be considered where the user complies with the Eligibility Criteria in full. Where the user fails to meet any of the Eligibility Criteria, Blockchain technology Inc shall have the right, in its sole discretion, to decline the User’s request for a Refund/Return. To apply for a Refund/Return, the user must request and submit Refund information details to the Blockchain technology Inc support address - [email protected]
1.2. To prevent Prohibited Conduct, all payments and information related to Refund/Return may be verified by Blockchain technology Inc personnel. In such a case, Blockchain technology Inc may request the user to provide certain documents, including, but not limited to, identification documents, copy of the user’s Payment Card and Invoice or/and any other proof of the fact that the disputed payment was made.
In case the User fails to provide appropriate documents or information within two (2) days upon the Blockchain technology Inc request or in case of any doubts as to the authenticity of the provided documents, Blockchain technology Inc shall be entitled to decline the user’s Refund/Return request. Blockchain technology Inc endeavors to process the user’s Refund Form/Return Form as soon as it is reasonably practicable. We will do our best to ensure that within 14 days after receiving all requested documents according to the paragraph above your Refund Form/Return Form will be processed. At the same time, please note that response times will vary depending on stated reasons for the request. In any case, Blockchain technology Inc shall notify the user on the outcome of the request not later than within 30 days after receiving all documents requested according to the paragraph above. The Refund/Return request will only be approved or declined after meticulous verification made by Blockchain technology Inc.
NOTE: Submission of Refund Form/Return Form does not guarantee that the user`s request will be satisfied.
1.3. Blockchain technology Inc maintains full custody of cryptocurrencies, fiat funds, and user data/information which may be turned over to governmental authorities in the event of Blockchain technology Inc accounts’ (profiles') suspension/closure arising from fraud investigations, investigations of violation of law, or violation of the Company's policies, till the final decision will be made.
2. Transactions involving a Cryptocurrency (e.g. Bitcoin)
Refunds are not possible for all transactions where the user is purchasing a Cryptocurrency. However, in case the user changed his mind and would like to return the purchased Cryptocurrency, Blockchain technology Inc would be able to buy it back based on the current market rate minus the service fee for the transaction. In other words, the User can exchange the purchased Cryptocurrency (i.e. Bitcoin) for any existing Digital Currency or Payment Method (i.e. Credit Card payment or Bank Transfer). The reason for such a policy is the fact that the Cryptocurrency price changes constantly, thus the value of the purchased Cryptocurrency at the moment of refund will be different. Additionally, Blockchain technology Inc is allowed to reduce the Refunded amount on the exchange difference, which occurs due to the exchange or buyback of Cryptocurrency and corresponding crypto-exchange transaction fee, which accountaned from the original order transaction.
3. Transactions that do NOT involve cryptocurrency
Refunds are only possible within 14 days from the moment of exchange. Any additional service fees incurred by Blockchain technology Inc as a result of the refund will be covered by the user. For example, payment systems charge Blockchain technology Inc for each incoming and outgoing transaction. Therefore, when issuing a refund for a transaction, Blockchain technology Inc will send the customer an amount equal to the original transaction amount, minus the service fees for that transaction. The fees for incoming/outgoing transactions varies.
4. Summary of Eligibility Criteria for Refund/Return
For your convenience we gathered Eligibility Criteria stated in the previous paragraphs which you need to meet in order to be entitled for Refund/Return:
- Refund/Return must be submitted not later than within 14 days days from the moment of exchange;
- You need to provide in full all documents requested by the Blockchain technology Inc needed to verify information related to Refund/Return;
- Only requests for Refund/Return sent to [email protected] will be processed;
- Your funds are not held by us due to the order produced by any governmental authority.
This paragraph shall not be construed or interpreted as having any adverse effect or negating, modifying or affecting in any way other provisions of the present Policy.
Blockchain technology Inc provides its clients with the possibility to resolve any problem or issue related to exchanges before the client fills a complaint request (chargeback) with the customers’ bank. The settlement process takes place by contacting the customer support department.
Blockchain technology Inc reserves the right to suspend the client’s account during the complaint request investigation process.
Any charges, which arise upon processing Refund/Return, shall be borne solely by the user. Such charges will be deducted from the final amount of the Refund/Return. This Refund Policy will be amended from time to time if there is any change in the legislation. Terms and conditions of the Refund Policy are subject to change by Blockchain technology Inc. In case the user fails to complete necessary compliance AML/KYC procedures, Blockchain technology Inc is allowed to return initial transaction and charge the commission to cover transaction costs. In case the user does not wish to accept the revised Refund Policy, he/she should not continue to use Blockchain technology Inc Services. If the User continues to use the Services after the date on which the change comes into effect, his/her use of the Services is to be bound by the new Refund Policy.
We support spread-only pricing model. The spread is the difference between the buy and sell prices quoted for a cryptocurrency. Our fees are wrapped into the spread and exchange rate contains the fees. Changes to the Fee are effective as of the effective date indicated in the Terms updates.
7. The refund fee
Processing fee: 4.5%
Service fee: 4.5%
Processing fee: 0%
Service fee: 5%
Commission related to the cryptocurrency return processing depends on the type of cryptocurrency, rate changes, network commission, etc.
Please note that the cryptocurrency rate can change very dynamically, therefore, there may be a negative difference between the value of the cryptocurrency at the time of purchase and its value at the time of sale; this difference is covered by the refund amount.
Blockchain technology Inc reserves the right to make changes and amendments to this Refund Policy, including if any changes are made to the law. If the client does not agree with the possible changes, he/she should stop using the Blockchain technology Inc service.